Cancellation, Returns & Refunds
Contact MS Enterprises directly to request a cancellation, report an order issue, or ask for a return, adjustment, or refund.
Last updated: 30 September 2026 · All dates and times use India Standard Time (IST).
Requesting a cancellation
Contact us as soon as possible with your order number. We can usually consider a cancellation request before the order has been dispatched. Once dispatch has started or the order has been delivered, cancellation may no longer be possible; contact us and we will review the order and any written quotation or order-specific terms.
Wrong, damaged, or incomplete orders
If an item is wrong, damaged, or missing, contact us promptly with the order or invoice number, a description of the issue, and photographs where helpful. Keep the item and packaging until we respond. We will review the details and confirm the available resolution, which may include replacement, return, credit, or refund as appropriate.
Other return requests
Contact us before sending any item back. Returns require our written approval and may depend on the item's condition, order status, product type, and terms agreed in the quotation or order. We will confirm the return instructions and any applicable charges before you proceed.
Refunds
Where a refund is approved, we will confirm the amount and method before processing it. For online payments, refunds are sent to the original payment source when available; the bank or payment provider controls the time required for the credit to appear. For bank-transfer payments, we may request verified account details. We do not provide cash refunds for card transactions except where required by law.
How to contact us
Email cbe.msenterprises@gmail.com and include your order or invoice number, the registered phone number, and the reason for your request. We will review the request and reply with next steps.