Privacy Policy
This policy explains what information MS Enterprises uses to provide our product catalogue, customer accounts, quotations, orders, invoices, delivery, and support.
Last updated: 30 September 2026 · All dates and times use India Standard Time (IST).
Information we collect
Depending on how you use the website, we may collect your name, business or company details, email address, phone number, GST and billing information, delivery address, account credentials, quotation and order details, invoice and payment status, and messages you send to us. The website may also record basic technical and session information needed to operate and protect the service.
How we use information
- Create and manage customer or vendor accounts and respond to enquiries.
- Prepare quotations, process orders, issue invoices and statements, and coordinate delivery or proof of delivery.
- Record payment status, provide support, prevent misuse, and meet accounting or legal obligations.
Payment information
Payments may be handled by the payment provider selected for a transaction. Do not send us your card PIN, UPI PIN, one-time password, or online banking password. Payment status and transaction references may be retained for order support, reconciliation, and required business records.
When we share information
We share only the information needed with service providers that help us operate the website, process payments, communicate with customers, deliver orders, or maintain business records. We may also disclose information when required by law or to protect the website, customers, or business.
Retention and security
We retain information for as long as it is needed for the purposes above and for applicable accounting, tax, dispute, and legal requirements. We use reasonable safeguards, but no website or electronic transmission can be guaranteed completely secure.
Your choices and questions
You may contact us to request correction of inaccurate account details or ask a question about information associated with your account. We may need to retain certain transaction records where business or legal requirements apply.